ISO/IEC20000-1 Requirements Based Service Management System Guaranteed Certification Readiness Service

Service Options

Additional and Upgrade Services

Managed Cyber Security Services

We are also able to extend our service and include IT NOC support with any break-fix being completed by you locally

Service Features

Manage service delivery to ensure quality, risk management, capacity in the most cost effective way

Identification of external and internal service requirements

Interview of key people

Analysis of existing practices and documentation

SMS ISO/IEC20000-1 GAP Analysis

SMS risk assessment

Design of SMS

SMS project change management

Drafting SMS policies, procedures, standards, instructions and record forms as required adapted to your organization

Guidance on SMS automation and implementation

Performing SMS internal audit

Coordinating SMS management review

Coordinating SMS certification audit

Participation during the SMS certification audit

Successful SMS certification guaranteed

Time to complete = 3-6 months

What we offer

Gap analysis, Mandatory Service Management System documentation, risk assessment and required documentation, internal audit and management review and required documentation required

How it works

Typically deliverd over 3-6 months including on and off site involvement
Support provided during and post delivery via dedicated PM, regular meetings (online and onsite if needed), support during certification audit, certification guaranteed

Our Cyber Security Guarantee

N/A

Associated benefits

Price and Purchase Options

Service cost based on hrs consumed or fixed cost= fixed cost starting at £30.000 up to £150.000 VAT excluding


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