ISO/IEC 20000-1 Service Management

ISO/IEC20000-1 requirements-based service management system guaranteed certification-readiness service

Service Options

Project-Based Service Options

Offered as a project-based service

Managed Service Options

Offered as a managed-based service

Additional and Upgraded Services

Ultimate Cyber-Security Managed Service VSC-RKS-S
Cyber-Security Programme
Implementation of Other ISO Standards

Service Features

  • Identification of external and internal service requirements
  • Interview of key people
  • Analysis of existing service management practices and documentation
  • SMS ISO/IEC20000-1 GAP analysis
  • Service risk assessment
  • Design of the SMS architecture
  • Change to management of the project
  • Drafting of service management policies, procedures, standards, instructions and record forms as required, adapted to your organisation
  • Guidance on SMS architecture implementation
  • Service management awareness training and testing
  • Performance of SMS internal audit
  • Coordination of SMS management review
  • Coordination of SMS certification audit
  • Participation during the SMS certification audit
  • Successful SMS certification guaranteed
  • SMS implementation project management

What We Offer

List of identified external and internal service requirements
SMS ISO/IEC20000-1 GAP analysis report
Service risk assessment report
SMS architecture blueprint
Drafts of required service policies, procedures, standards, instructions and record forms
Service awareness training and testing
SMS internal audit report
SMS management review report

Our Guarantee

Certification guarantee

How It Works

Typically, the project consists of these stages:
1. Initiation. Project team is formed, the context is defined.
2. Analysis. During this stage existing controls are identified, current documentation and risks are assessed, gap analysis is performed.
3. Design. BCMS and business resilience architecture is designed.
4. Implementation. Business continuity policies, procedures and standards are drafted, BCMS record forms are defined.
5. Review. Internal audit and management review is performed.
6. Certification (optional).
We base our service on these internationally recognised standards and methods:

  • ISO/IEC27000 family of standards
  • ISO20000-1 standard
  • ISO/IEC22301
  • ISO 9001
  • ISO31000
  • ISO29100
  • ISO38000
  • COBIT
  • ITIL
  • ISACA standards
  • ISSA standards
  • ISF standards
  • Offensive security standards
  • NLP
  • and others

Associated Benefits

ISO/IEC20000-1 certification successfully achieved

Price and Purchase Options

Typical price starts from €30000
Project-type service

Order the service now


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